A Four-Step Formula for Solving Problems without Ego
A confused response will make any scenario worse. Here’s how the Crew Resource Management method gives you a four-step framework to avert disaster through clear communication.
Find the actionable message and ignore the rest
Properly given, feedback is actionable (if not humbling). When it’s awkward, you need to sort through their words to find the message.
Eight ways to stabilize and improve the situation
We are all connected. No matter how independent we are, we still interact with coworkers, family members, friends, neighbors, and complete strangers. These relationships range from outright pleasant to downright obnoxious. Any given relationship can vary. We’re emotional. We have good days. We have bad days. So does everybody else. When the relationship account balance […]
Picking the wrong tool can create more work than it solves
When you select the wrong tool for the job, you’ll create more work for yourself than you’re solving.
Differences are the Key to Synergy and Creativity
LEGO pieces are fun because of the variety. Don’t limit yourself to building with just one kind of brick.
A Three-Step Framework to Give Constructive Feedback
The classic Criticism Sandwich may not be that effective. Here’s a three-step framework to help change someone’s behavior that won’t undermine your influence.
Let a little yellow friend help you find the answers to the tough questions
One of the most useful programming techniques I’ve picked up is one they definitely didn’t cover in college. It can help you sort out all kinds of problems.
How to leave a better impression with every correspondence
Email is an important part of how we communicate. Your signature is at the end of every message you send. Be sure it isn’t sending the wrong message about you.
